Help Center

Booking is simple and fast. On the homepage, enter your pickup and drop-off address, date, time and number of passengers: the system instantly shows you the available vehicle and the fixed price. Add your details, any notes and confirm. Your confirmation arrives by email within moments.

Yes. The price you see when you book is the final one. No meter, no surprises, no surcharge for traffic or delays. The fare covers the vehicle, driver, fuel, tolls and luggage assistance.

Payment is made in cash, directly to the driver at the time of service. For bookings from abroad or particular needs, message us and we will find the most convenient solution together.

Yes. We send you an email with all the transfer details: date, time, addresses, booking reference and vehicle information. We recommend keeping it handy on the day of your trip.

Of course. During booking, enter the passenger's name and phone number. The driver will contact them directly on the day of the transfer.

For transfers between 10:00 PM and 7:00 AM a small night supplement may apply. The exact amount is always shown during booking, before you confirm: no surprise costs.

In the payment step you will find the "Have a promo code?" field. Enter the code and the discount is applied automatically to the transfer price.

We usually ask for a few days' notice, but we do our best for short-notice requests too. Message us on WhatsApp at +39 328 833 4633 and we will check availability right away.

The driver waits for you with a sign showing your name. At the airport they stand in the arrivals hall. You will also receive the driver's name and number by email before the transfer, so you can reach each other easily.

We track flights in real time. If yours lands late, the driver adjusts the pickup time automatically: you do not need to notify us. Flight monitoring is included at no extra cost.

Each passenger may bring one large suitcase and one piece of hand luggage. If you have extra bags, sports gear, note it when booking and we will arrange the right vehicle.

Yes. Infant seats, child seats and boosters are available on request, for a small supplement. Indicate this when booking, specifying the age and number of children.

Our fleet includes elegant sedans and spacious minivans such as the Mercedes V-Class or similar: refined interiors, generous luggage space and climate control. Every vehicle is carefully maintained and regularly sanitised.

Yes, short stops along the way are possible. Note them in your booking or arrange them directly with the driver. For longer stops a small supplement may apply.

No, never. Every transfer is private and exclusive: the vehicle is reserved for you and your group alone. No strangers, no sharing, no detours.

Enter the number of the last flight to land and choose a pickup time that suits everyone. In the notes, list all flight numbers: that way we monitor the arrivals and coordinate the meeting smoothly.

Yes. When booking you can enter the exact address or the name of your accommodation and we take you right to the door. On the lake's narrow roads, in rare cases, the driver drops you at the nearest accessible point.

We assign the vehicle based on the passengers and luggage declared at booking. If you bring undeclared extra luggage, there may not be enough room, which can cause delays. For a smooth trip, declare all your luggage when booking.

To keep our vehicles clean, animals are generally not allowed. Assistance animals for passengers with disabilities are the exception. For other cases, message us in advance and we will assess your request together.

We work from Como and Lake Como and cover the Milan airports (Malpensa, Linate, Bergamo Orio al Serio), the city of Milan and Centrale station, the lake towns (Bellagio, Menaggio, Tremezzo, Cernobbio, Laglio, Argegno) and destinations in Switzerland such as Lugano, Bellinzona and Chur.

Yes, it is our core service. We connect Como and the lake with Malpensa, Linate and Bergamo Orio al Serio. For every airport we offer real-time flight monitoring and a meet & greet in arrivals with a name sign.

Yes. We travel across the whole lake: Bellagio, Menaggio, Tremezzo, Cernobbio, Laglio and Argegno. Ideal for those staying on the lake who want a door-to-door transfer to and from the airport or the city.

Yes. We reach several Swiss destinations such as Lugano, Bellinzona and Chur, at a fixed price with no extra charge for crossing the border. Please bring valid travel documents.

Yes. We cover Milan Malpensa, Milan Linate and Bergamo Orio al Serio. For each one we offer real-time flight monitoring and a meet & greet in the arrivals area.

Our drivers are professionals used to the lake and mountain roads in every season. In difficult conditions we contact you to find the best solution together and travel safely.

Yes. Cancellation is free up to 48 hours before the transfer. For late cancellations (less than 48 hours) no refund is due. To cancel, contact us by email or WhatsApp with your booking reference.

Yes. You can change the date, time or route free of charge up to 48 hours before the transfer. Message us by email or WhatsApp and we will sort everything out.

For cancellations within the deadline, refunds are handled using the same payment method. As payment is made in cash to the driver, contact us and we will arrange the return of any amounts together.

Yes. We operate with a valid private hire licence and every vehicle is covered by full insurance for passengers and luggage, as required by Italian law.

On the day of your transfer, call the driver's number shown in your confirmation email. For anything else urgent, message us on WhatsApp at +39 328 833 4633: we reply within minutes.

Of course, we would love that. After your transfer you can tell us how it went: your feedback helps us improve the service every day.

Contact us right away by email or WhatsApp with your booking reference. We will do our best to recover the item as soon as possible. Any shipping costs are the customer's responsibility.

A private transfer gives you a fixed price with no meter, a vehicle dedicated to you alone, an airport meet & greet with a name sign, real-time flight monitoring and the peace of mind of a service booked in advance with a driver who knows the lake and the roads.